Privacy Policy

Who we are

Our website address is: We are located in Hamilton, Ontario, Canada and follow all applicable privacy laws and regulations as outlined by the Government of Canada.

What personal data we collect and why we collect it

When you place an order, create an account, use our contact forms, or update account information, we will collect and store information including but not limited to your name, mailing address, billing address, date of birth, email address, and phone number. This information will be used only for the purposes of order fulfillment and direct communication between Kittmer Guitars or authorized agents of Kittmer Guitars and you the customer.

We do not share your personal information with any external individuals or corporations. Your information will only be used by Kittmer Guitars and authorized agents of Kittmer Guitars.

If you create an account, you will be asked to create a password to use when you login. Your password will be stored securely and never made available to Kittmer Guitars, authorized agents of Kittmer Guitars, or any external individuals or corporations.


Payment is securely processed through Helcim, Stripe or Paypal. Your payment information is collected directly by Helcim, Stripe or Paypal and is never stored on or accessed by Kittmer Guitars servers. Kittmer Guitars and authorized agents of Kittmer Guitars will never receive your payment information from Helcim, Stripe or Paypal for any reason.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.