Shipping and Returns

Shipping

Kittmer Guitars is pleased to offer flat rate shipping for most orders placed within Canada. Orders over $75 before taxes ship for free, all other orders are subject to a $15 shipping fee. This fee represents the average shipping cost to anywhere in Canada. For full transparency, we would be happy to provide you with an exact shipping cost quote including package dimensions and weight if requested. Email us at order@kittmerguitars.ca for more information. If your order is excessively large or heavy, additional shipping fees may apply, and we will contact you to make arrangements.

All orders ship via Canada Post Expedited Parcel with tracking and insurance. Delivery time will depend on your location. A tracking number will be provided as soon as your order ships. Kittmer Guitars ships only within Canada.

Please allow up to 3 business days from the time your order is placed for your order to ship.

Returns

Items purchased from Kittmer Guitars may be returned within 30 days of the delivery date. Items must be returned in as-received condition with all original packaging. Buyer assumes responsibility for all return shipping costs. If you have received a defective or damaged item, a shipping allowance to return the item may be provided at the discretion of Kittmer Guitars.

You may choose to receive an exchange or refund for your returned item(s). Exchanges will be provided for same item only if stock is available. Refunds will be paid in full to the buyer’s original payment method.

Please contact us at returns@kittmerguitars.ca to begin the return process.