Shipping and Returns

Shipping

Kittmer Guitars is pleased to offer shipping options from Canada Post and Fedex. The cost of shipping will be calculated at checkout based on item dimensions, weight, and your location. You will have the option of selecting your preferred shipping method before your order is placed.

Orders over $75 before taxes ship for free via Canada Post Expedited Parcel. If your order is excessively large or heavy, additional shipping fees may apply, and we will contact you to make arrangements.

All orders ship with tracking and insurance. Delivery time will depend on your location. A tracking number will be provided as soon as your order ships. Kittmer Guitars ships only within Canada.

Please allow up to 3 business days from the time your order is placed for your order to ship.

Returns

Items purchased from Kittmer Guitars may be returned within 30 days of the delivery date. Items must be returned in as-received condition with all original packaging. Buyer assumes responsibility for all return shipping costs. If you have received a defective or damaged item, a shipping allowance to return the item may be provided at the discretion of Kittmer Guitars.

You may choose to receive an exchange or refund for your returned item(s). Exchanges will be provided for same item only if stock is available. Refunds will be paid in full to the buyer’s original payment method.

Please contact us at returns@kittmerguitars.ca to begin the return process.