Shipping Policy

Effective date: June 9, 2022

What shipping options do you offer?

Canada Post

  • Expedited Parcel
  • Xpresspost.

How much will shipping cost?

The cost of shipping will be calculated at checkout based on item dimensions, weight, and your location. You will have the option of selecting your preferred shipping method before your order is placed.

Do you offer free shipping?

Free standard shipping is available on orders over $139 before taxes. The shipping method used for free shipping will be at the discretion of Kittmer Guitars.

Are shipments trackable and insured?

All orders ship with tracking and insurance for the full value of the order. A tracking number will be provided by email as soon as your order ships.

When will my order ship?

Canada Post picks up orders from our location on Mondays, Wednesdays, and Fridays. Your order will leave our location with the next scheduled pickup, though you may receive your tracking number before then. Orders placed on Monday, Wednesday or Friday before 11:00am will ship the same day. When a holiday lands on a scheduled pickup day, the pickup will be moved to the next business day.

How long will it take to get my order?

Delivery time will depend on your location. Once you receive your tracking number, you can track your order with Canada Post which will provide an estimated date of arrival.

Do you ship internationally?

At this time we only ship within Canada.

Do you offer local pickup?

We are currently offering local pickup by appointment only at our Napanee location. When you choose this option at checkout, we will contact you within 24 hours to schedule a time for you to pick up your order.