Warranty

Last updated: January 28, 2022

Kittmer Guitars will service the manufacturer’s warranty for several of the brands we carry, as detailed below. All products are subject to our Return Policy for the first 30 days after the product is delivered to the customer, after which time warranty as expressly stated below will apply. Products which are not subject to warranty as expressly stated below will be exclusively subject to our Return Policy.

Kittmer Guitars reserves the right to refuse any warranty claim for products returned in poor condition due to circumstances not expressly covered by the manufacturer’s warranty.

To initiate a warranty claim, email [email protected] with your order number and details of your claim.

DS PICKUPS

DS PICKUPS warrants its pickups to be free from defects in materials and workmanship for one (1) year from the date of sale. Within the warranty period, Kittmer Guitars will replace or send to DS PICKUPS for repair any component which (under normal conditions of installation and use) proves defective, and certifying that the product, under examination by Kittmer Guitars and/or DS PICKUPS technical staff, is qualified as defective.

This warranty does not extend to pickups that have been damaged by moisture, accidents, improper wiring, improper installation, tampering, alteration, normal wear and tear, or repair outside of the DS PICKUPS factory. Customer is responsible for all shipping costs associated with product return, repair, and replacement.

Gruv Gear

Gruv Gear products are subject to the terms of the Gruv Gear Warranty.

KW Cables

KW Cables warrants its products to be free from defects in materials and workmanship for the period extending from the date of sale as listed on specific product listings and packaging. Within the warranty period, Kittmer Guitars will replace or send to KW Cables for repair any product which, under normal conditions and use, is determined by Kittmer Guitars and/or KW Cables technical staff to be defective.

This warranty does not apply to products that have been damaged by moisture, accidents, improper wiring, improper installation, tampering, alteration, normal wear and tear, or repair outside of the KW Cables factory. Customer is responsible for all shipping costs associated with product return, repair, and replacement.

ObsidianWire

ObsidianWire electronic parts are covered for manufacturer defects by a full replacement warranty for five years from purchase. If you feel that your Pro-Wired Electronics are not working like they should, please contact us. Kittmer Guitars will replace any ObsidianWire products if a manufacturing fault or defect arises within five years of the original purchase date. We will endeavor to thoroughly troubleshoot the issue with you first. Kittmer Guitars will cover shipping costs to have your products returned to our store, and for a replacement unit to be sent.

This warranty does not cover damage caused by incorrect installation, normal wear, tear and abuse.

Vega-Trem

Vega-Trem warrants its products to be free from defects in materials and workmanship for two (2) years from the date of sale. All reasonable attempts to troubleshoot Vega-Trem products with Kittmer Guitars and/or Vega-Trem technical staff must be exhausted before a product may be determined to be defective. If a product is determined to be defective, Kittmer Guitars will replace the product or refund the full purchase price at our discretion.

This warranty does not cover accidental damage or damage caused by improper use, improper installation, normal wear and tear, alteration, or abuse. Customer is responsible for all shipping costs associated with product return and replacement.