Effective date: January 28, 2022
Most products purchased from Kittmer Guitars may be returned within 30 days of the delivery date. After 30 days you may be eligible for warranty coverage on some products, see our Warranty page for more details. Except where specified in the terms of our Warranty page, returns will not be accepted after 30 days, no exceptions. Returns are not accepted for the following products, no exceptions:
- Custom-made products
- Special order products
- Clearance products
Returns are subject to a restocking fee at the discretion of Kittmer Guitars. Returned products must be returned in as-received condition with all original packaging. Buyer assumes responsibility for all return shipping costs. If you have received a defective or damaged product, a shipping allowance to return the item may be provided at the discretion of Kittmer Guitars. Returns may be refused if received by Kittmer Guitars in damaged, incomplete, and/or unsellable condition which is deemed not to be the result of manufacturer defect. Refused returns will be shipped back to the customer at the customer’s expense. Original shipping charges are non-refundable.
Refunds will be processed within 3 days of receiving and inspecting returned products. Refunds will be applied to the original payment method and may be subject to additional processing time by your financial institution. Please contact us at [email protected] to begin the return process and include your order number and details of your request.